CSM Magazine
AUGUST 12, 2020
Robust reporting insights: Support teams now have access to new reports and 12 new metrics that make it easier to provide best-in-class support. The company was founded in 2011 in San Francisco by Eoghan McCabe, Des Traynor, Ciaran Lee and David Barrett, with the mission to make internet business personal.
CX Global Media
JULY 12, 2019
In this session, I’ll talk through the journey my team took to reinvent this stalwart metric. For many, managing morale and employee engagement in a contact center is a complete mystery. She was awarded Volunteer of the Year from the High Point Chamber of Commerce in 2011 and 2013 for her work in her community.
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Netomi
JANUARY 5, 2022
Mr. Ray helps CX and marketing leaders to launch and manage successful CX programs, gather and use voice of the customer (VoC) data more effectively, align CX metrics to the right leading indicators of success, and improve the use of customer journey maps and personas. Follow Lyn on Social Media: Twitter: ClearAction (@clearaction).
Balto
OCTOBER 31, 2022
But knowledge retention isn’t the only metric worth looking at. While executive leadership in onboarding was correlated with lower knowledge retention, executives still have an important role to play in culture, morale, and belongingness. 2011, May 11). Basu, N., & Schnidman Al. Inside the Mind of Today’s Candidate.
Callminer
SEPTEMBER 5, 2017
With a unique blend of marketing and communications experience coupled with a background in behavioral and situational analysis, she brings metrics-driven results and the ability to focus sales and marketing efforts in a direction that offers the highest potential for long-term, sustainable growth. Was there a “wow” factor on this call?
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