Customer Guru

MAY 22, 2018

“Customers will never love your company until your employees love it first.” ~ Simon Sinek. It is a well-known fact that healthy employee engagement and sustained business growth are correlated. Interestingly, some might wonder whether corollary is true as well, i.e. successful organisations really have better-engaged employees?

Employee engagement 96

Employee engagement Coaching Surveys Construction 96

ShepHyken

SEPTEMBER 10, 2021

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. Companies failing to meet good customer experience lose out on their customers ( American Express Survey 2011 ). Use customer surveys to improve customer insight and offerings. .

Customer Experience 248

Customer Experience Advertising Employee engagement Sales 248

CX Global Media

JULY 12, 2019

I am responsible for all fiscal and operational aspects and have a particular gift for creating and maintaining a high employee engagement measured through high survey scores conducted by Denison and Gallup polls for several consecutive years. EXPERT SESSION – How Coca-Cola® Adds Life to Contact Center Employee Engagement.

Contact Center 120

Contact Center Coaching Employee engagement Call Center 120

Balto

FEBRUARY 6, 2023

We surveyed over 620 tenured agents to understand if they view the contact center as a strong career path, and the answer was a resounding yes. In our survey, 46.7% In our survey, we found that 62.96% of tenured agents had a mentor at work. 5 job satisfaction rating on average) and leading training sessions (3.99/5

Contact Center 52

Contact Center Coaching Surveys Scripts 52

Russel Lolacher

SEPTEMBER 20, 2022

So in 2011, I had been working for a startup that was acquired by Salesforce. If you do your employee voice survey, we do those quarterly. So big exit. And that was very exciting. And then I took those successful like my my funds from my exit, and funded an entrepreneurial venture with a partner.

Marketing 111

Marketing Employee engagement Feedback Personalization 111

delighted

MAY 20, 2022

Startups face numerous challenges that are pivotal to success or failure: customer loyalty, employee engagement, product/market fit, and more. Elston also founded Yobongo, which was acquired in 2011, and was the former Vice President of Products for Justin.tv. Prior to starting Delighted, he led the team that created Mosaic.

Customer Experience 92

Customer Experience Multichannel Feedback Marketing 92

Comm100

MARCH 27, 2023

In our higher ed survey , 95% of students said they are at least somewhat open to receiving support from a chatbot. By allowing a chatbot to handle the most time consuming and unrewarding work, agents can focus their time on more engaging questions and tasks. Better still, students are overwhelmingly open to using bots.

Education 64

Education Chatbots Wait times Surveys 64