HGS

MAY 22, 2018

Healthcare has, undoubtedly, made B2C strides toward 24/7 optimized experience—from nurse triage to CRM and analytical PHM data collection. Further to this point, the cost of attaining compliance has steadily grown over the past few years, rising 43% from 2011 to 2017, according to a recent Ponemon report. Wed, 05/23/2018 - 12:14.

Healthcare 100

Healthcare B2C Government Analytics 100

Natalie Petouhof

SEPTEMBER 1, 2016

Customer care extends far beyond the traditional call center. Every touch point or interaction with the company (or even content about the company) can affect the customer’s satisfaction and loyalty to the brand. The components of a business case include: Goals and objectives for the social customer care initiative.

Airlines 45

Airlines Customer Service Customer Care Metrics 45

C3Centricity

NOVEMBER 16, 2014

If customer service personnel are valued and respected, then they will respect and do the best they can for the customer. In an excellent article by Iwona Tokc-Wilde in Raconteur , she gives several new examples of organisations where everyone from the CEO down is involved in satisfying the customer.

Customer Service 48

Customer Service Scripts Customer centricity Airlines 48

Comm100

NOVEMBER 13, 2022

If you’d like to learn how omnichannel customer support can transform your operations, this guide is the best place to start. We’ll explain everything you need to know about omnichannel support, including the key benefits of omnichannel, example use cases, what to look for in omnichannel software, and the best platforms available.

Customer Service 90

Customer Service Multichannel Chatbots Healthcare 90

Netomi

JANUARY 5, 2022

Our favorite content from Annette : Unified CX: Real World Examples. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

RichCall

SEPTEMBER 13, 2017

The promise of Omni-channel today is similar to that of Customer Relationship Management (CRM) platforms a quarter of a century ago; by centralizing knowledge and customer information, it enables agents in our Contact Center to deliver more satisfying customer experiences, resolve issues more quickly and efficiently and generate more revenue.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64