Etech GS

AUGUST 21, 2019

Companies offering inbound call center services often train their employees to believe that the customer is always right. When it comes to customers’ knowledge of their own needs, expectations, preferences, and dislikes – that is, the voice of the customer – the adage is correct.

Sales 61

Sales Customer Experience Call Center Customer retention 61

CCNG

OCTOBER 19, 2022

Less than half of CX execs trust their company's ability to deliver great experiences. Here are over 100 customer experience stats and trends for you to discover. 99% of Customer Experience and Success leaders believe CEM has a positive impact on their business. Only 8% of their customers agreed.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Talkdesk

JULY 20, 2016

In today’s consumer landscape, companies can’t afford to provide anything less than stellar customer experiences. In the race to the top, many companies make mistakes in their provision of customer service. Once you’ve hired someone, make sure that they do not call prey to call center turnover.

Customer Service 40

Customer Service Customer centricity call center software Coaching 40

NobelBiz

JUNE 26, 2023

Managing a call center goes beyond delivering exceptional customer service. It requires a deep understanding of the importance of call center infrastructure to maintain a seamless operation. With that in mind, let’s take a closer look at the challenges of maintaining and upgrading call center infrastructure.

Call Center 52

Call Center Interactive Voice Response call center software CRM 52

Netomi

JANUARY 5, 2022

This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Can I Work a Customer Service Job from Home? Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

PeopleMetrics

JANUARY 28, 2021

3 Business Lessons from Customer Experience Entrepreneur Sean McDade PhD. Audrey Squaresky: I'm Audrey Squaresky - I'm the Director of Customer Experience here at PeopleMetrics. I joined PeopleMetrics in 2011, so I'll hit the 10 years milestone at PeopleMetrics very soon and I'm really happy about it.

Feedback 62

Feedback Surveys Customer Experience Analytics 62

Fonolo

AUGUST 15, 2019

This is the oft untold story of how Ryanair cleaned up its notorious customer service reputation by putting the customer first. The bombastic Ryanair boss Michael O’Leary declared in 2011, “there hasn’t been a war in Europe for 50 years, because they’re all too busy flying on Ryanair. An Image Problem. What’s Inside: .

Airlines 73

Airlines Customer Service Healthcare Morale 73