Kayako
OCTOBER 27, 2015
Last week, Sarah Hatter of CoSupport and Sarah Chambers of Kayako joined forces to present a fantastic live webinar about the top five customer support mistakes all businesses make, and how to conquer them. Sarah Hatter founded CoSupport in 2011, and in 2014 released her first book The Customer Support Handbook.
Squelch
DECEMBER 17, 2019
the provider of a customer experience optimization solution that empowers customer support and success professionals with the knowledge and resources to delight customers, announced today that it has been declared a finalist in the international Cloud Computing Awards program, The Cloud Awards. Additional Resources.
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Comm100
NOVEMBER 13, 2022
With this all in mind, this guide will explore customer service from top to bottom, exploring the state of customer service today, revealing best practices, and recommending the best software you can adopt to help your customer service operations become the envy of your competitors. Table of Contents.
Comm100
NOVEMBER 13, 2022
Omnichannel customer service software connects every digital channel into a unified platform, bringing improved efficiency and CX, to name a couple of its many benefits. If you’d like to learn how omnichannel customer support can transform your operations, this guide is the best place to start. Eliminating data silos.
Kayako
OCTOBER 29, 2015
The customer support rep role has travelled the world and back. Perhaps it was Tim Ferriss in The 4-Hour Workweek that highlighted more practically how outsourcing to India can be used for specific business purposes. His outsourced hires were acting directly as customer support reps for his old business BrainQUICKEN.
Comm100
MARCH 27, 2023
Intercom Headquartered: San Francisco, California Founded: 2011 The focus of Intercom’s education chatbot solution is the student lifecycle, providing tools for recruitment and engagement Top benefits of Intercom include: Chatbots are built around scalable customer support, handling common education questions automatically.
delighted
APRIL 19, 2019
You’ll gain immediate, actionable feedback on specific products or interaction touchpoints, such as the sales experience, customer support experience, or even your website experience. Customers mark whether they “strongly disagree” or “strongly agree” on a scale from 1 to 5. Transactional CES surveys.
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