Call Design

MAY 24, 2022

Loosely defined as those born between 1994 and 2010, Gen Zers have unique characteristics that companies will need to learn about and accommodate. Attracting these technologically proficient workers requires attention now. – Need technology to keep pace. – Like collaboration and competition.

Gamification 78

Gamification Enterprise Coaching Feedback 78

Noble Systems

JUNE 18, 2019

Loosely defined as those born between 1994 and 2010, Gen Zers have unique characteristics that companies will need to learn about and accommodate. Attracting these technology proficient workers requires attention now. Need technology to keep pace. The right gamification platform allows for perpetual, self-paced learning.

Gamification 72

Gamification Feedback Enterprise Coaching 72

Noble Systems

OCTOBER 11, 2018

What this group tends to look for in a job includes respect and recognition, stability and, although the least technology savvy, they are driven to do what needs to be done. What this group tends to look for in a job includes dynamic, young leaders, cutting edge technology and being evaluated based on merit rather than seniority.

Gamification 74

Gamification Employee engagement Call Center Morale 74

NICE inContact

AUGUST 23, 2019

Gen-Z was born between 1996 and 2010, with the oldest workers of the era being 23 years of age, and prime entry-level job candidates in your contact center. Both generations are tech-savvy, but each rely on technology differently. Gamification is one key way to do so. Millennials pioneered the internet, texting, and emailing.

Contact Center 55

Contact Center Gamification Management Call Center 55

NICE inContact

AUGUST 23, 2019

Gen-Z was born between 1996 and 2010, with the oldest workers of the era being 23 years of age, and prime entry-level job candidates in your contact center. Both generations are tech-savvy, but each rely on technology differently. Gamification is one key way to do so. Millennials pioneered the internet, texting, and emailing.

Contact Center 54

Contact Center Gamification Management Call Center 54

Fonolo

DECEMBER 12, 2018

2018 officially kicked-off the race to own CX: 89% per cent of companies now compete on the basis of customer experience compared to 36% in 2010. In this instance, AI will not replace sales people but support them in their daily activities: The technology could ask questions like, “Is today a good day to call company x?”,

Gamification 116

Gamification Airlines Contact Center B2B 116

DMG Consulting

DECEMBER 7, 2020

Companies worldwide, many of which were planning to transition to a CCaaS solution from their on-premise infrastructure (automatic call distributor (ACD) or dialer), have accelerated their move to the cloud by anywhere from 2 – 6 years, a remarkable rate for the traditionally staid contact center technology market.

Consulting 62

Consulting Consulting Contact Center Marketing 62