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How To Use Gamification To Improve CX In Your Contact Centre

Call Design

Gamification changes the game in the agent training space. While gamification is designed primarily to improve the engagement of agents, its effects upon customer service quality have already been illustrated. A recent study has shown that companies enjoy a 700% conversion rate when using gamification within their workplace.

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Gamification Is No Longer a Buzzword

Verint

Gamification, the application of gaming mechanics to motivate a specific behavior, is no longer a buzzword according to Tim Bradshaw, correspondent for the Financial Times in his recent article, “Pokémon Go Shows Gamification Is Far from Dead.”

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Move Over Millennials, Generation Z is Here

Call Design

Loosely defined as those born between 1994 and 2010, Gen Zers have unique characteristics that companies will need to learn about and accommodate. Gamification, the use of game mechanics to improve employee productivity, efficiency, and engagement, provides an excellent platform for addressing all of these traits.

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Still Struggling with Employee Retention? It’s Time to Get in the Game

Noble Systems

The newest generation in the workforce is Gen Z , those born between 1997 and 2010. Gamification is a powerful solution that should be included. What is Gamification? Gamification does this by awarding points, posing challenges and providing leaderboards to indicate achievement and develop a healthy spirit of competition.

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Move Over Millennials, Generation Z is Here

Noble Systems

Loosely defined as those born between 1994 and 2010, Gen Zers have unique characteristics that companies will need to learn about and accommodate. Gamification , the use of game mechanics to improve employee productivity, efficiency and engagement, provides an excellent platform for addressing all of these traits.

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Managing Gen-Z and Millennials in the Contact Center

NICE inContact

Gen-Z was born between 1996 and 2010, with the oldest workers of the era being 23 years of age, and prime entry-level job candidates in your contact center. Gamification is one key way to do so. Not only do they need a way to see their performance, but they also need to be engaged in moving the performance needle.

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Managing Gen-Z and Millennials in the Contact Center

NICE inContact

Gen-Z was born between 1996 and 2010, with the oldest workers of the era being 23 years of age, and prime entry-level job candidates in your contact center. Gamification is one key way to do so. Not only do they need a way to see their performance, but they also need to be engaged in moving the performance needle.