DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report
DMG Consulting
DECEMBER 7, 2020
Companies worldwide, many of which were planning to transition to a CCaaS solution from their on-premise infrastructure (automatic call distributor (ACD) or dialer), have accelerated their move to the cloud by anywhere from 2 – 6 years, a remarkable rate for the traditionally staid contact center technology market.
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