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The Unforgettable Tony Hsieh: 5 Customer Care Lessons for Us All

Skybridge

His 2010 book, Delivering Happiness: A Path to Profits, Passion, and Purpose , shared a roadmap, of sorts, for others to follow. You have the customer’s undivided attention for five to ten minutes and what we found is if we get the interaction right, that’s something customers remember for a very long time.”.

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Behind the Scenes of Government Social Media Customer Care

Russel Lolacher

In BC, I’m the public service director responsible for the government social media customer care for our ministry, but my dad still doesn’t understand what I do. Our strategy is about putting the customer first. In 2010, the ministry was putting together something that hadn’t existed for them before.

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[Webinar Transcript] The Future of Retail

Branch Mesenger

The United States alone has over one million retail locations with annual sales increasing four percent year over year since 2010. It's not like they have a fancy checkout system, or you know, stuff, RFID tags, or you know, like, it was just literally like a flip of the script of like, we're gonna go deep into one vertical.