The Unforgettable Tony Hsieh: 5 Customer Care Lessons for Us All
Skybridge
DECEMBER 21, 2020
His 2010 book, Delivering Happiness: A Path to Profits, Passion, and Purpose , shared a roadmap, of sorts, for others to follow. You have the customer’s undivided attention for five to ten minutes and what we found is if we get the interaction right, that’s something customers remember for a very long time.”.
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