Stop Making Excuses! COVID Isn’t the Reason Customer Experiences Are Declining
Beyond Philosophy
JANUARY 20, 2022
The truth is COVID isn’t the only reason that customer satisfaction scores are declining—and you must fix what you can for your organization before it’s too late. The latest ACSI report says that from 2010 to 2019, 70 percent of companies tracked by ACSI either declined or had flat results.
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