Hodusoft

JUNE 7, 2024

If you have watched the 2006 Hollywood movie (or its 2010 adaptation) ‘Outsourced’ then Todd Anderson (or Todd Dempsy, in the series) is the closest and the best example of a call center manager. It also helps to reveal issues beyond agent capability, such as complex workflow or obsolete technology experiences.

Best practices 52

Best practices Call Center Omni-channel support Management 52

SmartKarrot

APRIL 14, 2020

Since, I have worked with SAAS products and platforms for more than a one and half decade, and have had the experience of driving compliance for these organizations, I would touch upon three key data security and privacy compliance that have become industry standards today – GDPR, SOC 2 Type 2 and HIPAA. HIPAA Compliance.

SaaS 10

SaaS Healthcare Personalization industry standards 10

SmartKarrot

APRIL 14, 2020

Since, I have worked with SAAS products and platforms for more than a one and half decade, and have had the experience of driving compliance for these organizations, I would touch upon three key data security and privacy compliance that have become industry standards today – GDPR, SOC 2 Type 2 and HIPPA. HIPPA Compliance.

SaaS 10

SaaS Healthcare Personalization industry standards 10