CSM Magazine

JUNE 27, 2023

With Zenarate AI Coach, customer and prospect-facing agents master the skills necessary to succeed in their role before their first live interaction. Just like human-to-human role play, Zenarate coaches agents on tone, soft skills, and best and required practices throughout their role-play simulation.

Coaching 59

Coaching Telecommunications Healthcare First call resolution 59

ijgolding

NOVEMBER 17, 2016

Winning a UK Customer Experience Award in 2010 for an initiative we called ‘Customer 1st Aid’ will always stick in my mind as a massive milestone in my career as will becoming a CCXP in 2014. I am also remarkably proud of the difference I have personally made in the organisations I have worked for and continue to work with.

Customer Experience 95

Customer Experience Customer centricity outsourcing B2B 95

Netomi

JANUARY 5, 2022

A former CEO group leader, and executive coach with the world’s largest chief executive organization, David has worked with thousands of CEOs and business leaders on their business brand, customer experience, and competitive advantages. In July 2010, Eliason left Comcast to become the global director of social media at Citi.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Russel Lolacher

MAY 1, 2023

A few reasons why she is awesome — she is a certified life coach, a wellness counsellor, and a facilitator. She’s a certified life coach, a wellness counselor and facilitator who specializes in recognizing bullying. What’s your best or worst employee experience? And she specializes in recognizing bullying.

Personalization 98

Personalization Coaching Employee engagement Consulting 98