Beyond Philosophy

NOVEMBER 10, 2014

Your existing customers are far easier to upsell. According to Marketing Metrics , you have a much higher probability to sell your existing customers than a new prospect, at 60 to 70% versus 5 to 20%, respectively. 26 October 2010. Sources: Digby, James. “50 50 Facts about Customer Experience.” Returnonbehavior.com.

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411

TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. He also sits on the board of Directors for CSPN.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

inmoment

JANUARY 14, 2020

With two-thirds of companies currently competing on customer experience (nearly double the 36% that reported competing on customer experience in 2010), it’s no surprise that organizations are targeting CX initiatives as top priorities in 2020. . Choose the right metrics. Measurement is valuable, but not all metrics are useful.

Best practices 52

Best practices Metrics Upselling outsourcing 52

inmoment

JANUARY 14, 2020

With two-thirds of companies currently competing on customer experience (nearly double the 36% that reported competing on customer experience in 2010), it’s no surprise that organizations are targeting CX initiatives as top priorities in 2020. . Choose the right metrics. Measurement is valuable, but not all metrics are useful.

Best practices 40

Best practices Metrics Upselling outsourcing 40

Balto

AUGUST 3, 2022

Figure 7: “Drain on Resources” Agreement vs Contact Center Metrics Note: Responses have been converted to a 0-100 scale for comparison. Upselling and cross-selling were viewed as the least effective skills for garnering revenue — this is a prime coaching opportunity. Cross-Selling and Upselling: How They Differ Yet Work Together.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

Amity

MAY 9, 2016

Founded in 2010, Influitive helps over 300 customers worldwide discover, mobilize, and recognize their customer advocates. When I was a Customer Success Manager at Eloqua, the role was managing accounts (Renewals, Upsells, Cross-Sells, Success Planning). Cross-sell, upsell, retention.

Coaching 56

Coaching Upselling Accountability Sales 56

Lumoa

JUNE 28, 2018

Navigate the blog post -> Chapter 1. Most companies aim to grow with some financial metrics. It’s not about selling or upselling but delivering exceptional value.” When Michael started in 2010, HubSpot was a scaling startup with over 80 employees. Everyone and everything is customer experience.

Customer centricity 64

Customer centricity Feedback Surveys Finance 64