ShepHyken

NOVEMBER 2, 2018

As we move towards big data and artificial intelligence, chatbots seem to be leading the way towards a more automated future. In 2010, the boys over at Apple released Siri that astounded the world because for the first time you had a super-commercial chatbot/personal assistant that was so easy to have the mass market adapt to.

Chatbots 222

Chatbots Personalization Healthcare Government 222

Avaya

MARCH 23, 2017

So much so that nearly 90% of companies now compete solely on CX —a drastic increase from 36 % in 2010—and 50 % of consumer product investments are expected to be redirected to CX innovations—like attribute matching—by the end of this year. Every customer is familiar with the call queue.

Big data 61

Big data Banking Contact Center Call Center 61

delighted

JANUARY 7, 2020

The same report also revealed that 84% of customers say being treated like a person, not a number, is very important to winning their business and that 51% of businesses ‘fall short’ of consumer expectations. The number of companies investing in the omnichannel experience has grown from 20% to 80% since 2010. Marketers are taking note.

Customer Experience 40

Customer Experience Surveys Feedback Marketing 40

C3Centricity

AUGUST 17, 2020

Another study summarised on Forbes and run across 30 markets globally, shows that engagement has increased 61% over normal social media usage rates. Marketers are too busy building brands. With so much information available today, marketing is being challenged to demonstrate its ROI. Contact us Now.

Customer centricity 63

Customer centricity Big data Airlines Marketing 63

C3Centricity

DECEMBER 3, 2018

MARKETING IS TOO BUSY BUILDING BRANDS. With so much information available today, marketing is being challenged to demonstrate its ROI. They found that the majority of marketers are feeling overwhelmed by all this data. As I’m often quoted as saying: “We’re drowning in data but thirsting for insights.”

Big data 59

Big data Marketing B2C CRM 59

SmartKarrot

FEBRUARY 3, 2022

It provides a variety of loans, including property-backed loans, personal loans, vehicle-backed loans, payroll loans, and salary advances. offers services such as email marketing, product and content management, affiliate marketing, PCI Compliance and CSE Security, payment via Hotpay, analytics reporting, etc. Founded in: 2010.

SaaS 10

SaaS Real estate Construction Transportation 10