DMG Consulting

DECEMBER 7, 2020

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its.

Consulting 62

Consulting Consulting Contact Center Marketing 62

Call Design

MAY 24, 2022

Loosely defined as those born between 1994 and 2010, Gen Zers have unique characteristics that companies will need to learn about and accommodate. – Require perpetual, self-paced learning and continuous feedback. Employees can even access CRM, WFM, and speech analytics content from the same screen.

Gamification 78

Gamification Enterprise Coaching Feedback 78

Fonolo

JANUARY 14, 2020

When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. We’ve all come a long way since 2010, but we couldn’t have done it without some of the most prolific influencers to ever lay hands on a keyboard. . Kate Nasser. Nice Reply. Salesforce – Desk.com.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Noble Systems

JUNE 18, 2019

Loosely defined as those born between 1994 and 2010, Gen Zers have unique characteristics that companies will need to learn about and accommodate. Require perpetual, self-paced learning and continuous feedback. Employees can even access CRM, WFM, and speech analytics content from the same screen. Need technology to keep pace.

Gamification 72

Gamification Feedback Enterprise Coaching 72

SmartKarrot

SEPTEMBER 18, 2020

Panorama Education, a data analytics company, focuses on surveys that measure school climate, teacher engagement, student satisfaction and other aspects in K-12 schools. It is the largest college recruiting network that serves more than 17 million high school athletes and over 30.000 college and university coaches throughout the USA.

SaaS 21

SaaS Education Coaching Healthcare 21

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Dennis Wakabayashi.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Avaya

JANUARY 29, 2019

With more than 5,000 customers across the world, Avaya IX Workforce Engagement has been helping organizations transform employee and customer engagement since 2010. Automated Quality Management – Automate the entire quality management process, from scoring evaluations to assigning coaching.

Customer Experience 67

Customer Experience Coaching Contact Center Quality management 67