ChurnZero

JUNE 19, 2020

To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. Speakers: Rob Belcher , Managing Director, SaaS Capital. Q: Does the importance of retention metrics vary by strategic buyers versus private equity (PE) buyers? .

SaaS 72

SaaS Metrics Surveys Customer retention 72

ClearAction

JULY 20, 2023

Especially in hard times like the 2009 global financial crisis and the 2020 global pandemic, demand for tech skyrocketed. On the tech provider side, new logos are a constant quest, but SaaS models mean renewals are a top priority. Buyers prefer to have minimal interactions with sales teams.

Technology 62

Technology Consulting Consulting B2B 62

Amity

SEPTEMBER 7, 2016

With 20,000 customers worldwide, HubSpot is the world’s leading inbound marketing and sales platform, transforming the way businesses attract, engage, and delight customers. I started in HubSpot in 2009 and I’m now coming up on my 7-year anniversary. " What types of metrics do you watch closely?

Metrics 0

Metrics Upselling Accountability Customer retention 0

Amity

JANUARY 13, 2016

In this issue of the SaaS Tattler we discuss how to make sure your Customer Success team is making the required impact. A Guide of SaaS Companies. Can Customer Success really be held with the same importance of sales, marketing and product departments? Since 2009, the popularity of customer success has increased 800%.

Benchmark 48

Benchmark SaaS Surveys Metrics 48

SmartKarrot

JANUARY 18, 2022

SaaS (Software as a service) has become a buzzword in recent years. A SaaS company is a service provider that hosts applications and makes them available to customers over the internet. The SaaS company is responsible for maintaining databases and servers and making sure that users can access the applications from almost all devices.

SaaS 11

SaaS Finance CRM Analytics 11

Amity

MARCH 24, 2016

Founded in 2009, Vend is a retail POS Software, Inventory Management, E-Commerce & Customer Loyalty for iPad, Mac and PC. Everything that we’re talking about around the lunch table is getting in amongst the sales team. Some SaaS stuff as well but the innovation in Customer Success is what’s really interesting.

Chief Customer Officer 91

Chief Customer Officer Metrics Surveys SaaS 91