CSM Magazine

DECEMBER 6, 2021

In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. Layering on unrelenting supply chain issues , retailers must arm themselves with tools and technology that can help them post a better-than-expected season. Tip #3: Streamline Call Center Communications Technology.

Journey mapping 97

Journey mapping Contact Center Chatbots CRM 97

ClearAction

OCTOBER 25, 2022

While technologies and data management can improve consistency and minimize many issues, you still depend upon people to set parameters, inputs and outputs. In fact, technology deployment requires full-time management. These 4 A’s are what’s missing in typical journey mapping. Learn More. Learn More.

Journey mapping 71

Journey mapping Customer centricity Accountability Metrics 71

ijgolding

OCTOBER 28, 2015

Customer journey mapping and touchpoint analysis. Companies often spend large amounts in technologies or on service aspects that they assume the customer would like. Since 2009 Hellon has been creating unique and successful customer experiences for global companies like Nordea Bank, KONE, ABB and Teliasonera.

Customer Experience 127

Customer Experience Banking Journey mapping Education 127

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. On the advice of the CX technology provider (per their business models), VoC managers expand their listening posts and real-time dashboards.

B2B 62

B2B Feedback B2C Enterprise 62

JustCall

JANUARY 19, 2023

From customer journey mapping to real-time data, Nextiva’s CRM goes beyond the less detailed contact databases offered by other VoIP services. Google Voice Founded in 2009, Google Voice is a voice-over-Internet protocol (VoIP) phone service. thanks to customizable dashboards, wallboards, and reports. 5 Capterra– 4.1/5

voip 52

voip CRM Interactive Voice Response Enterprise 52

SmartKarrot

JANUARY 18, 2022

Found by Manoj Dawane in 2016, VTION is an Indian-origin media technology innovation company that aims at measuring media audiences by analyzing consumer trends and behaviors. Found by Abhijit Pattanaik in 2016, Playtonia is an e-sports platform technology company that helps online gamers connect and develop communities.

SaaS 11

SaaS Finance CRM Analytics 11