CSM Magazine

DECEMBER 6, 2021

Now more than any other time of year, e-Commerce becomes a more dominant force in companies’ sales, and subsequently, online customer experience. In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. Tip #3: Streamline Call Center Communications Technology.

Journey mapping 97

Journey mapping Contact Center Chatbots CRM 97

ijgolding

OCTOBER 28, 2015

Customer journey mapping and touchpoint analysis. Companies often spend large amounts in technologies or on service aspects that they assume the customer would like. Since 2009 Hellon has been creating unique and successful customer experiences for global companies like Nordea Bank, KONE, ABB and Teliasonera.

Customer Experience 127

Customer Experience Banking Journey mapping Education 127

JustCall

JANUARY 19, 2023

Sales and support automation – Save time on manual tasks with automated sales and support workflows. For sales teams, the automated sales dialer takes over dialing time and connects agents to answered calls only. Google Voice Founded in 2009, Google Voice is a voice-over-Internet protocol (VoIP) phone service.

voip 52

voip CRM Interactive Voice Response Enterprise 52

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. On the advice of the CX technology provider (per their business models), VoC managers expand their listening posts and real-time dashboards.

B2B 62

B2B Feedback B2C Enterprise 62

SmartKarrot

JANUARY 18, 2022

Found by Manohar Chapalamadugu in 2013, Agile CRM is an Indian SaaS company known for its sales and marketing solutions designed for SMBs. The company aims at providing a single platform for automated marketing, sales, and other services. VWO is more than just a technological platform. Visual Website Optimiser (VWO).

SaaS 11

SaaS Finance CRM Analytics 11