Revation Systems
JANUARY 2, 2020
Jumping into 2020, it’s important to evaluate the changes and progress the healthcare industry has made over the last 10 – 20 years thanks to various advancements in technology. For more than five years, wearable healthcare technology has become much more prevalent. More Than Just Activity Tracking. Predict & Prevent.
NICE inContact
JULY 13, 2016
Our customer, Hoveround Corporation , a leading provider of power chairs, electric scooters and other mobility solutions, chose inContact for its inbound contact center solution in 2009. Last October, inContact was named the 2015 Customer Value Leadership Award by Frost & Sullivan.
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EPIC Connections
MARCH 27, 2018
The contact center industry is known for its constant hum of change punctuated by the rapid fire of new technology and a revolving door of providers. With the industry changing at a meteoric pace, introducing new services and technologies at every turn (CCaaS, UCaaS, AI, IoT, RPA, Omni-channel, AWS, WebRTC, etc.),
Fonolo
AUGUST 28, 2019
Nortel did the same thing, and Avaya bought those assets in 2009 … In my opinion breaking up is the only sensible option … Avaya’s whole portfolio is a complicated, multiple overlapping product mess from lots of acquisitions. – Alan Quayle’s CXTech newsletter. – Sheila McGee-Smith in NoJitter.
Avaya
JANUARY 9, 2017
Calls fielded by the hotline staff have grown steadily to an estimated 691,000 since Christmas 2009. It’s all made possible by Avaya Customer Engagement technology , the leading contact center solution in the market (shameless company plug!). The call volume was intense.
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