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SEO and Marketing Powerhouse Boostability Chooses Talkdesk to Power Customer Service

Talkdesk

Established in 2009, Boostability was founded on a simple business model: to create affordable and effective SEO for the small business marketplace. After their initial move to Talkdesk, Boostability plans to add 150+ agent seats within the next 18 months, spread across two contact centers in the U.S. And it’s worked.

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Power Countless Customer Experiences with inContact

NICE inContact

Our customer, Hoveround Corporation , a leading provider of power chairs, electric scooters and other mobility solutions, chose inContact for its inbound contact center solution in 2009. Last October, inContact was named the 2015 Customer Value Leadership Award by Frost & Sullivan.

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The Benefits of Wearable Technology in 2020

Revation Systems

In addition to the introduction of HIPAA in 1996, the Health Information Technology for Economic and Clinical Health ( HITECH ) Act of 2009 was designed to address the privacy and security concerns associated with the electronic transmission of health information. Revation and Wearable Technology.

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Perseverance Through Rapid Change: EPIC Connections Celebrates 15 Years of Success as a Mainstay in Contact Center Consulting

EPIC Connections

We aim to grow as a preferred partner in building the contact center of the future. In 2009, EPIC responded to our clients’ interest in cloud contact center technology and began partnering with cloud providers in January of 2010. Since then, our cloud technology engagements have grown significantly.

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Industry Voices on Avaya’s Next Move

Fonolo

Nortel did the same thing, and Avaya bought those assets in 2009 … In my opinion breaking up is the only sensible option … Avaya’s whole portfolio is a complicated, multiple overlapping product mess from lots of acquisitions. – Alan Quayle’s CXTech newsletter. – Sheila McGee-Smith in NoJitter.

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My Thank You Note for the Best Christmas Gift of All

Avaya

Calls fielded by the hotline staff have grown steadily to an estimated 691,000 since Christmas 2009. It’s all made possible by Avaya Customer Engagement technology , the leading contact center solution in the market (shameless company plug!).