NICE inContact

JULY 13, 2016

Uncovering the best way to deliver outstanding customer experiences is something that every contact center strives to do. But finding a solution that will support your unique position, and determining the best approach to delivery, can be a daunting task. Register now for the webinar!

Customer Experience 48

Customer Experience Contact Center contact center solutions Personalization 48

EPIC Connections

MARCH 27, 2018

The contact center industry is known for its constant hum of change punctuated by the rapid fire of new technology and a revolving door of providers. With the industry changing at a meteoric pace, introducing new services and technologies at every turn (CCaaS, UCaaS, AI, IoT, RPA, Omni-channel, AWS, WebRTC, etc.),

Consulting 37

Consulting Consulting Contact Center Cloud contact 37

ROI CX Solutions

DECEMBER 5, 2024

Minutes Table of contents Introduction When it comes to call center outsourcing, the right partner can be the difference between a frustrated customer and a loyal brand advocate. 93% of customers say theyd more than likely make repeat purchases with businesses that prioritize an excellent customer experience (CX).

outsourcing 52

outsourcing Call Center Technical Support B2B 52

Hodusoft

JUNE 12, 2024

In 2009, Amazon acquired Zappos in an all-stock deal worth around USD 1.2 When the host inquired, the guest replied, “That’s because the brand’s customer service is so good that their customer support representatives will even order a pizza for you if that’s what you want.”

Contact center software 52

Contact center software Contact Center Sales Interactive Voice Response 52