Nicereply
AUGUST 24, 2021
Messaging in customer service is on the rise, and surveys for support teams continue to gather data that indicates this trend is picking up steam. WhatsApp started in 2009, but it took off after Facebook acquired it in 2009. Automated responses with virtual chatbots. WhatsApp Business Solutions. There are 1.65
CSM Magazine
NOVEMBER 27, 2020
The Institute of Directors (IoD) surveyed 958 British businesses and found that 74% plan to retain home-working for the foreseeable future. The IoD survey echoed the earlier findings of researchers from Cardiff and Southampton universities, who found that 90% of employees would also prefer to continue working from home.
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Comm100
FEBRUARY 1, 2023
In one study, 246 students were surveyed to learn how live chat for education impacted the learning experience. None of the online learners surveyed found live chat unsatisfactory as a communication tool. Read the full story here – Thompson Rivers University Adopts Comm100 Live Chat & Chatbot Across 5 Departments 2.
Fonolo
APRIL 17, 2019
research firm that surveys 20 million global travelers yearly. It also led the continent in leveraging email and text messaging in notifying passengers of delayed or cancelled flights and gate change details in 2009, and in the same year released North America’s first airline mobile applications for Apple and Blackberry.
Comm100
MARCH 27, 2023
Higher Education Chatbots – Everything You Need to Know In the competitive world of higher education, providing students with the very best support is key to increasing enrollment, improving student satisfaction, and reducing drop-out. This is where higher education chatbots come into play.
Comm100
NOVEMBER 13, 2022
In a 2021 report, 70% of agents surveyed reported feeling overwhelmed. Another of the growing customer service technology trends has seen a rise in chatbots and automation. Thanks to improvements in AI and automation technologies, chatbots can now handle as much as 80% of customer needs.
Comm100
NOVEMBER 13, 2022
Chatbots: With a well-trained AI chatbot, organizations can automate up to 80% of their frontline customer support. Survey data shows that customers hate repeating themselves. Integrating a chatbot with omnichannel support also creates new ways to engage international applicants. Reporting and insights.
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