Fonolo

FEBRUARY 23, 2021

This blog is for contact center industry newbies. It’s a quick rundown of call centers and how contact center technology has developed over the last 70 years. What does call center technology mean? A Short History of Call Center Technology. Call Centers Start to Appear.

Call Center 96

Call Center Technology Interactive Voice Response Contact Center 96

Noble Systems

MAY 11, 2021

In this blog, we’ll look at how speech recognition has evolved since it was first introduced. The personal computer propelled speech recognition in the 1990s, which is when BellSouth introduced its voice portal, VAL. Google Voice Search launched in 2009. Blog: The Evolving Capabilities of Conversation Analytics.

Analytics 52

Analytics Interactive Voice Response Coaching Self service 52

Select VoiceCom Blog

MAY 25, 2022

This includes taking care of oneself, dealing with personal responsibilities, and spending time with loved ones. This is why having a flexible working environment is important to stay motivated and productive without sacrificing your personal endeavours. The number of remote workers has increased by 159% since 2009.

Personalization 52

Personalization outsourcing Education Analytics 52

Talkdesk

NOVEMBER 7, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. Vivino has been at the center of the movement to digitalize the wine industry since it was founded in 2009, taking the wine-buying experience mobile with an app that allows for image recognition, community reviews and intelligent behavior monitoring.

Contact Center 40

Contact Center Analytics Customer Support Personalization 40

Talkdesk

NOVEMBER 7, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. Vivino has been at the center of the movement to digitalize the wine industry since it was founded in 2009, taking the wine-buying experience mobile with an app that allows for image recognition, community reviews and intelligent behavior monitoring.

Contact Center 0

Contact Center Analytics Customer Support Personalization 0

JustCall

JANUARY 31, 2023

In this blog, we will look at the top-8 alternatives of Dialpad–from understanding the pros and cons of each tool to the top features, we’ll cover everything. Google Voice Overview Founded in 2009, Google Voice is a voice over Internet protocol (VoIP) phone service. Let’s get to it right away.

voip 52

voip Enterprise Interactive Voice Response CRM 52

JustCall

JANUARY 19, 2023

This in-depth blog will take you through the top 8 VoIP options and alternatives that will help you find your next business phone provider. Top 8 VoIP Alternatives & Options to VoIP – Choose the Best Call Center Software for Your Business JustCall Nextiva Google Voice Skype WhatsApp Spoke TextRequest ZipWhip 1.

voip 52

voip CRM Interactive Voice Response Enterprise 52