ClearAction

FEBRUARY 7, 2016

Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. 1 2009 Customer Experience Maturity Monitor, Peppers & Rogers Group. 2 2009 Customer Experience Management: Engaging Loyal Customers to Evangelize Your Brand, Aberdeen Group.

Customer Experience 48

Customer Experience Customer centricity Employee engagement Enterprise 48

DMG Consulting

MARCH 9, 2020

And after the last disease scare in 2009 (the H1N1 influenza), some companies extended their DR/BC plans to be prepared for the impact of a pandemic. This is a standard best practice for any DR/BC plan, as it doubles the chances that your customers (or patients) will be able to reach you. Invest in two carriers, if possible.

Contact Center 59

Contact Center Healthcare Transportation Self service 59

TMP Direct

MAY 19, 2015

In mid-November 2009, there were an average of 27.3 Today, the savviest marketers are not only monitoring the conversations, they’re participating in the conversations — and they’re participating using the best practices of customer service. 175 million people update their Facebook status each day (per Facebook.com, Jan 2010).

Customer Care 40

Customer Care Advertising Best practices Analytics 40

Amity

JANUARY 13, 2016

Since 2009, the popularity of customer success has increased 800%. "Measure customer satisfaction by creating a short, three to four question survey," says Jennifer Martin, a business coach at Zest Business Consulting. Survey them -- via email or after a customer service call. New reader?

Benchmark 48

Benchmark SaaS Surveys Metrics 48

SmartKarrot

FEBRUARY 15, 2022

This will help you stay up to date with the trends and best practices of customer service. Adrian Swinscoe is a globally recognized customer experience consultant specializing in customer service tactics to help businesses succeed. is an internationally recognized customer experience consultant. Adrian Swinscoe.

Customer Service 10

Customer Service Customer centricity Consulting Consulting 10

Taylor Reach Group

SEPTEMBER 18, 2017

Deepak met with a number of consultants and potential clients while on his Canadian tour from Vancouver to Toronto and this week is attending the PACE event in Washington. Since establishing Snapshotz™ Online in 2009, the Contact Center audit tool has become the largest single database of contact center best practices on the planet!

Customer Service 20

Customer Service Benchmark Consulting Consulting 20

Comm100

NOVEMBER 13, 2022

Siloed data can cause issues in customer service transactions such as: Poor efficiency as support agents need to search a variety of records and possibly consult other agents to solve a problem. To ensure the security and reliability of your data, you should also look for security features that follow industry best practices.

Customer Service 85

Customer Service Multichannel Chatbots Healthcare 85