ClearAction

FEBRUARY 7, 2016

Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. 1 2009 Customer Experience Maturity Monitor, Peppers & Rogers Group. 2 2009 Customer Experience Management: Engaging Loyal Customers to Evangelize Your Brand, Aberdeen Group.

Customer Experience 48

Customer Experience Customer centricity Employee engagement Enterprise 48

Taylor Reach Group

SEPTEMBER 18, 2017

Deepak met with a number of consultants and potential clients while on his Canadian tour from Vancouver to Toronto and this week is attending the PACE event in Washington. Since establishing Snapshotz™ Online in 2009, the Contact Center audit tool has become the largest single database of contact center best practices on the planet!

Customer Service 20

Customer Service Benchmark Consulting Consulting 20

Amity

JANUARY 13, 2016

Since 2009, the popularity of customer success has increased 800%. • Benchmarks for Customer Success. For some departments measuring success using external benchmarks is an effective way to get ahead of your competition. In this article, Sabrina Bozek explains why internal benchmarks are better suited for Customer Success.

Benchmark 48

Benchmark SaaS Surveys Metrics 48

Comm100

NOVEMBER 13, 2022

Siloed data can cause issues in customer service transactions such as: Poor efficiency as support agents need to search a variety of records and possibly consult other agents to solve a problem. To ensure the security and reliability of your data, you should also look for security features that follow industry best practices.

Customer Service 88

Customer Service Multichannel Chatbots Healthcare 88