ClearAction

NOVEMBER 13, 2014

The marketing operations (MO) function has emerged due to the need for a more transparent, efficient, and accountable view of marketing. The 2006 IDC CMO Technology Benchmark Study found that the headcount allocated to MO was about 2.5%. By 2009, other marketing studies began to incorporate questions about MO.

Marketing 62

Marketing Finance Benchmark Government 62

Amity

JANUARY 13, 2016

Since 2009, the popularity of customer success has increased 800%. It’s important to track Churn as a % of number of customer accounts lost, and Churn as a % of recurring revenue lost. • Benchmarks for Customer Success. Why internal benchmarks for customer success make more sense: 1.

Benchmark 48

Benchmark SaaS Surveys Metrics 48

ChurnZero

JUNE 19, 2020

The folks who we’ll work with that are like that probably have a larger annual contract value (ACV) and the Account Executives do the renewal work if they don’t have an actual Customer Success (CS) group or lead, so it’s more one-to-one. Each account rep that is doing sales is also doing renewal management and things like that.

SaaS 72

SaaS Metrics Surveys Customer retention 72

JustCall

JANUARY 31, 2023

Navigation of admin website was clunky, with user website being even worse Grasshopper Pricing Plans Solo: $26 per account per month Partner: $44 per account per month Small business: $80 per account per month Why Use Grasshopper As An Alternative to Dialpad In comparison to Dialpad, Grasshopper is a cheaper alternative to Dialpad.

voip 52

voip Enterprise Interactive Voice Response CRM 52

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Account teams are typically territorial regarding who gets access to their customers and customer intelligence.

B2B 62

B2B Feedback B2C Enterprise 62

Comm100

NOVEMBER 13, 2022

This includes basic customer demographic details such as geographic location and account information but can also reveal much more. Compared to more lengthy phone waits, Comm100’s benchmark score for live chat wait times in 2021 was just 36 seconds. Founded: 2009. Headquartered: Vancouver, British Columbia, Canada.

Customer Service 72

Customer Service Chatbots Best practices Surveys 72