Clarabridge
DECEMBER 7, 2016
Chris Rogers has been working at Constant Contact since 2008. He began in technical support and in 2014 moved into customer experience as the VOC Analytics Project Manager. To learn more about how Constant Contact uses survey feedback to improve product offerings, read the full Constant Contact case study here.
Clarabridge
DECEMBER 7, 2016
Chris Rogers has been working at Constant Contact since 2008. He began in technical support and in 2014 moved into customer experience as the VOC Analytics Project Manager. To learn more about how Constant Contact uses survey feedback to improve product offerings, read the full Constant Contact case study here.
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Clarabridge
MARCH 30, 2017
Chris Rogers has been working at Constant Contact since 2008. He began in technical support and in 2014 moved into customer experience as the VOC Analytics Project Manager. About Chris Rogers. Chris has a passion for diving deep into customer pain points and working cross-functionally to address those issues.
Kayako
OCTOBER 29, 2015
A great indicator of this is in 2008 odesk.com had 2,500 job postings 2,500 for “virtual assistant”, and by 2012 that number had risen to 25,000. This coincided with the rise of websites like odesk.com and elance.com (before their merger to upwork.com in 2015) specialising in virtual freelance work.
CSM Practice
JULY 6, 2020
It is no surprise that discretionary spending practices lead customers to reconsider whether or not they need to renew or expand certain subscriptions. Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. The Shift to Remote Work.
CSM Practice
JULY 6, 2020
It is no surprise that discretionary spending practices lead customers to reconsider whether or not they need to renew or expand certain subscriptions. Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. The Shift to Remote Work.
Netomi
JANUARY 5, 2022
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues.
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