Lumoa

JUNE 14, 2023

Here are some handy tips to help you get started: Respond To Negative Reviews and Feedback Too many businesses squander the treasure trove of information they get from negative customer reviews, consigning it to the dustbin of unheeded customer feedback. Such acts of generosity go a long way in earning customer loyalty.

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83

Playvox

NOVEMBER 21, 2022

UserVoice popularized the concept in 2008, but now there are many providers of idea management software, used by companies like Spotify , Airbnb , and Microsoft. Instead of treating your idea portal as the only source of truth for customer needs, treat it as one of the inputs into your customer research process.

Engineering 52

Engineering Feedback Customer centricity Management 52

Nicereply

DECEMBER 3, 2019

In late 2008 Malcom Gladwell published his book Outliers: The Story of Success. However, with only thirty days, you don’t have time to learn everything under the sun about customer service. What you need is a base level of knowledge that will enable you to create a feedback loop. Remember, this is only temporary.

Customer Service 74

Customer Service Metrics Customer Support Construction 74

Lumoa

JANUARY 2, 2022

How to Turn Detractors into Promoters Did you know that a 5% reduction in customer churn rate can increase profits by 25 to 95% ? Here are four steps to help you turn an unhappy customer into a happy one. Collect Feedback The first step in turning detractors into promoters is understanding your customers.

Feedback 83

Feedback Surveys Customer centricity Customer retention 83

Netomi

JANUARY 5, 2022

LinkedIn: Augie Ray – Vice President Analyst – Customer Experience for CX and Marketing Leaders – Gartner. Our favorite content from Augie : The COVID-19 Dilemma: Remaining Customer-Centric When Customers Expect Incompatible Pandemic Rules. Barry Dalton. Bob Thompson. Flavio Martins.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Amity

OCTOBER 31, 2016

We’ve had a customer support team right from the founding of the company in 2008 and from the start, our support team has been wowing customers with their dedication and passion. In 2012, our Co-Founders realized it was time to transform the customer support team into a true Customer Success team.

Coaching 0

Coaching Engineering Upselling Marketing 0