Lumoa
JUNE 14, 2023
Here are some handy tips to help you get started: Respond To Negative Reviews and Feedback Too many businesses squander the treasure trove of information they get from negative customer reviews, consigning it to the dustbin of unheeded customer feedback. That’s a huge mistake. By starting from the inside.
Playvox
NOVEMBER 21, 2022
UserVoice popularized the concept in 2008, but now there are many providers of idea management software, used by companies like Spotify , Airbnb , and Microsoft. A solution like Playvox Customer AI is a comprehensive way of assembling and analyzing customer feedback for themes and sentiment at scale.
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ijgolding
FEBRUARY 5, 2018
Was HP a customer focused organisation at that time? In the 90’s, I can definitely say that HP was a very customer centric organisation – that is despite it essentially being an engineering business. Is it really possible to measure customer culture? We spent a long time developing the measurement tool.
SharpenCX
NOVEMBER 26, 2019
New research alert: The stats are in – all this talk about “happy employees, happy customers” isn’t fluff. In August, Glassdoor released a decade of research linking employee and customer experience. From 2008 to 2018, they studied the connection between reported employee satisfaction levels and CSAT scores on the ACSI index.
SharpenCX
NOVEMBER 26, 2019
New research alert: The stats are in – all this talk about “happy employees, happy customers” isn’t fluff. In August, Glassdoor released a decade of research linking employee and customer experience. From 2008 to 2018, they studied the connection between reported employee satisfaction levels and CSAT scores on the ACSI index.
Nicereply
DECEMBER 3, 2019
In late 2008 Malcom Gladwell published his book Outliers: The Story of Success. However, with only thirty days, you don’t have time to learn everything under the sun about customer service. What you need is a base level of knowledge that will enable you to create a feedback loop. Remember, this is only temporary.
Lumoa
JANUARY 2, 2022
How to Turn Detractors into Promoters Did you know that a 5% reduction in customer churn rate can increase profits by 25 to 95% ? Here are four steps to help you turn an unhappy customer into a happy one. Collect Feedback The first step in turning detractors into promoters is understanding your customers.
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