Lumoa

JUNE 14, 2023

Such acts of generosity go a long way in earning customer loyalty. The streaming giant offers 24/7 customer support in multiple languages, including live chat and phone support. Netflix also has a reputation for proactively addressing customer issues before they even have time to complain about them.

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83

Fonolo

MAY 16, 2019

The mega-brand hit $1 billion in annual sales in 2008 and was sold to Amazon for $940 million in 2009. For most of its formative years, Zappos had minimal advertising, and the company grew mainly by word-of-mouth, and from the business of repeat customers. Zappos became Zappos because of the exquisite customer support it offered.

Marketing 124

Marketing Customer Service Advertising Customer retention 124

Playvox

NOVEMBER 21, 2022

UserVoice popularized the concept in 2008, but now there are many providers of idea management software, used by companies like Spotify , Airbnb , and Microsoft. Instead of treating your idea portal as the only source of truth for customer needs, treat it as one of the inputs into your customer research process.

Engineering 52

Engineering Feedback Customer centricity Management 52

Nicereply

DECEMBER 3, 2019

In late 2008 Malcom Gladwell published his book Outliers: The Story of Success. The Amazement Revolution – Customer service isn’t just a skill, it’s a philosophy. In The Amazement Revolution, Hyken shares seven strategies that you can use to create a customer-centric culture that consistently exceeds your customers’ expectations.

Customer Service 74

Customer Service Metrics Customer Support Construction 74

Lumoa

JANUARY 2, 2022

Instead, be available to provide customer support on their preferred channels. When you put the customer first like this, people talk. And nothing brings this point home more than what happened in 2008. First, respond to customer complaints faster. They don’t even give you a chance to become a detractor.

Feedback 83

Feedback Surveys Customer centricity Customer retention 83

Netomi

JANUARY 5, 2022

LinkedIn: Augie Ray – Vice President Analyst – Customer Experience for CX and Marketing Leaders – Gartner. Our favorite content from Augie : The COVID-19 Dilemma: Remaining Customer-Centric When Customers Expect Incompatible Pandemic Rules. Barry Dalton. Bob Thompson. Flavio Martins.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Amity

OCTOBER 31, 2016

We’ve had a customer support team right from the founding of the company in 2008 and from the start, our support team has been wowing customers with their dedication and passion. In 2012, our Co-Founders realized it was time to transform the customer support team into a true Customer Success team.

Coaching 0

Coaching Engineering Upselling Marketing 0