Lumoa

JUNE 14, 2023

Such acts of generosity go a long way in earning customer loyalty. The streaming giant offers 24/7 customer support in multiple languages, including live chat and phone support. Netflix also has a reputation for proactively addressing customer issues before they even have time to complain about them.

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83

Netomi

JANUARY 5, 2022

LinkedIn: Augie Ray – Vice President Analyst – Customer Experience for CX and Marketing Leaders – Gartner. Our favorite content from Augie : The COVID-19 Dilemma: Remaining Customer-Centric When Customers Expect Incompatible Pandemic Rules. Barry Dalton. Bob Thompson. Evan Shumeyko. Flavio Martins.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Amity

OCTOBER 31, 2016

We’ve had a customer support team right from the founding of the company in 2008 and from the start, our support team has been wowing customers with their dedication and passion. In 2012, our Co-Founders realized it was time to transform the customer support team into a true Customer Success team.

Coaching 0

Coaching Engineering Upselling Marketing 0