Fonolo
NOVEMBER 17, 2020
After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2021.
Balto
JUNE 13, 2022
Call scripts are used in contact centers of all shapes and sizes — across the industry, they are considered an easy way to help ensure all of a contact center’s agents are driving calls to the same goals. These challenges, among others, lead to unique scripting issues at larger contact centers.
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Clarabridge
MAY 10, 2018
From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights. . As a daily destination for consumers, they’re constantly receiving feedback and have been able to turn that data into actionable insights and improvements. The post From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights appeared first on Clarabridge.
SharpenCX
NOVEMBER 26, 2019
From 2008 to 2018, they studied the connection between reported employee satisfaction levels and CSAT scores on the ACSI index. Yet, 74% of contact center agents are still at risk for burnout. Think about the goals you need to accomplish in your contact center, first. Train your agents. Frequently.
SharpenCX
NOVEMBER 26, 2019
From 2008 to 2018, they studied the connection between reported employee satisfaction levels and CSAT scores on the ACSI index. Yet, 74% of contact center agents are still at risk for burnout. Think about the goals you need to accomplish in your contact center, first. Train your agents. Frequently.
NobelBiz
FEBRUARY 22, 2023
Naturally, the best approach to maintain an exceptional level of service is to serve customers through a contact center. Customer feedback is one of the most important factors in a company’s ability to achieve its goals by making the required modifications and improvements. And really embodies your contact center vision.
NobelBiz
MAY 17, 2022
Naturally, the best approach to maintain an exceptional level of service is to serve customers through a contact center. Customer feedback is one of the most important factors in a company’s ability to achieve its goals by making the required modifications and improvements. And really embodies your contact center vision.
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