Fonolo

NOVEMBER 17, 2020

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2021.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

NobelBiz

FEBRUARY 22, 2023

Naturally, the best approach to maintain an exceptional level of service is to serve customers through a contact center. Customer feedback is one of the most important factors in a company’s ability to achieve its goals by making the required modifications and improvements. And really embodies your contact center vision.

Call Center 52

Call Center Customer Service Brand ambassadors Average Handle Time 52

NobelBiz

MAY 17, 2022

Naturally, the best approach to maintain an exceptional level of service is to serve customers through a contact center. Customer feedback is one of the most important factors in a company’s ability to achieve its goals by making the required modifications and improvements. And really embodies your contact center vision.

Call Center 52

Call Center Customer Service Brand ambassadors Average Handle Time 52