CSM Magazine

APRIL 19, 2023

makepositive, Sabio Group’s specialist Salesforce CRM consultancy, has been named Leader in three out of the six quadrants of the ISG Provider Lens Salesforce Ecosystem Partners Study for the UK. “That dedication to working as one with our customers is what differentiates us in the market.

Consulting 52

Consulting Consulting CRM Marketing 52

TeamSupport

OCTOBER 8, 2020

In November of this year, CIO Review will feature TeamSupport as a Top 20 CRM Solution. TeamSupport is the only B2B customer support software solution to offer a Private Cloud to enterprise accounts. Our solution does not require costly consulting and difficult setup, nor is it full of hidden fees or add-ons.

B2C 59

B2C B2B Enterprise CRM 59

Fonolo

NOVEMBER 17, 2020

“Agents are responding with genuine empathy and care because they are as worried and concerned as their customers about this pandemic and its impact.”. Bill Quiseng CX Expert, Speaker & Consultant. Historic Call Center & Customer Experience Trends. A Focus on Customer Experience Strategies.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Netomi

JANUARY 5, 2022

This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Can I Work a Customer Service Job from Home? Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Natalie Petouhof

MARCH 11, 2016

For insurers facing significant variance in workload demands, access to the highly scalable AWS Cloud provides a cost-effective way to integrate functions (such as CRM, policy administration and underwriting) and increase computing capacity on a pay-per-use basis with minimal upfront investment. Where are you on your cloud Journey?

Enterprise 40

Enterprise Analytics CRM Consulting 40

The Petrova Experience

FEBRUARY 9, 2023

Digital technology powers employee experience on the inside to deliver seamless, intuitive experience to customers on the outside. So, when you are creating Customer Experience Programs, you must plan and budget for the time and resources technology teams have to commit. Let’s break down how failure happens.

Airlines 52

Airlines Technology CRM Customer Experience 52

Comm100

NOVEMBER 14, 2017

While you probably thought that your days of studying and cramming for tests was over once you’d left college and university, to compete and stay current in today’s global economies, keeping your customer service professional development up to date is an absolute necessity. Mike Aoki – Focused on customer service and training.

Customer Service 44

Customer Service Morale Education Call Center 44