Fonolo

NOVEMBER 17, 2020

I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”. The investments in infrastructure and technology to make remote working possible won’t vanish.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Callminer

JANUARY 18, 2021

Encourage agents to cheer up callers with more flexible scripting. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script. Procedural and Technological Tips for International Call Centres.

Best practices 226

Best practices Call Center Contact Center Scripts 226

AWS Machine Learning

NOVEMBER 1, 2022

According to a Forbes survey , there is widespread consensus among ML practitioners that data preparation accounts for approximately 80% of the time spent in developing a viable ML model. The tools and technologies to assist with data preprocessing have been growing over the years. DeShazo, Chris Gennings, Juan L. Cios, and John N.

Engineering 92

Engineering APIs Accountability industry solution 92

AWS Machine Learning

APRIL 18, 2023

Fine-tune the pre-trained model on domain-specific data To fine-tune a selected model, we need to get that model’s URI, as well as the training script and the container image used for training. On August 21, 2009, the Company filed a Form 10-Q for the quarter ended December 31, 2008. For details, see the example notebook.

Finance 67

Finance Scripts APIs Sales 67

AWS Machine Learning

APRIL 18, 2023

Fine-tune the pre-trained model on domain-specific data To fine-tune a selected model, we need to get that model’s URI, as well as the training script and the container image used for training. On August 21, 2009, the Company filed a Form 10-Q for the quarter ended December 31, 2008. For details, see the example notebook.

Finance 52

Finance Scripts APIs Sales 52

Xaqt

JUNE 1, 2020

As Conversational Service Automation threatens to reduce agent counts and top line revenue for BPOs, the opportunities to take advantage of the technology may initially seem elusive. At the same time, Voice-over-Internet Protocol (VOIP) emerged as viable technology. VOIP made it possible to answer a call anywhere in the world.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52