Horizon CX

MARCH 10, 2023

Many articles, blogs, consulting hours, and attention have been invested with this in mind. Work with operating leaders as a visionary, coach, facilitator, and sympathetic listener. There’s no better example of this than to look back at privately held security industry technology provider, Pelco, led by then-CEO Dave McDonald.

Education 52

Education Finance Accountability Coaching 52

360Connext

AUGUST 14, 2017

Here’s an example. I remember creating our punch list moving into a new home in 2007. There were a few big things – lights installed incorrectly, for example. Here’s an example of some of quick CX wins, thanks to a CX Punch List. It’s really just a final checklist of what needs attention.

Real estate 77

Real estate Construction Automotive Coaching 77

Callminer

AUGUST 1, 2017

Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. If someone is making a mistake for two months waiting for his/her quarterly coaching session, thousands of dollars can be lost. James Pollard.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Our favorite content from Annette : Unified CX: Real World Examples. Follow Aimee on social media: Twitter: Aimee Lucas (@Aimee_Lucas).

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ChurnZero

MARCH 27, 2020

Clippy met his demise in 2007 after he was officially fired (we’ll say early retirement). Example: Show the “Did You Know?” Example: Show the “Super Admin” WalkThrough for users who are “Admin” users at “Enterprise” accounts that have been “Onboarded.”. Here are a few examples of smart segmentation that put the user first.

Education 52

Education Upselling Personalization Finance 52

Kayako

JANUARY 25, 2019

A consultant and thought leader, Jeanne guides C-Suite and Chief Customer Officer clients around the world toward earning the right to business growth and prosperity, by improving customers’ lives. Jeanne is the Founder and President of CustomerBliss & Co-Founder of CXPA. It’s very important to wire care into our operating processes.

Chief Customer Officer 49

Chief Customer Officer Airlines Customer Service Personalization 49