Beyond Philosophy
MARCH 19, 2015
A recent article by a major employee research and engagement consulting organization led with the above headline. They were reporting on results of their national workforce tracking poll, the highlight of which was that employee engagement had risen 1.2% correlation.
Beyond Philosophy
JULY 12, 2016
Going the next step, beyond employee satisfaction, does their engagement profitably drive customer behavior? First, what does employee engagement, which has been around for over twenty years, actually mean? increased sales (repeat business and referrals), which leads to…. Customer Centric Employee Engagement.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
NOVEMBER 10, 2014
An Electrical Retailer reduced complaints by 20%, increased levels of trust by 10% and achieved a 3% increase in ‘like for like’ sales. February 2006. The company linked every 4% points improvement of their NPS score to 1% improvement in shipping volume, thus increasing volume by 10%. www.jdpower.com. 24 April 2014. 26 August 2014. <
CSM Magazine
MAY 25, 2023
Since launching in 2006 in South Africa, CCI Global offers international outsourcing services for every stage of the customer lifecycle from sales all the way through to retention, and everything in between. CCI Kenya is part of CCI Global, which is now one of the leading business process outsourcing providers in sub-Saharan Africa.
Beyond Philosophy
JUNE 4, 2015
The ‘human’ factor, in marketing, communications, positioning, and experience creation through sales, service, and operations now pervades titles of articles, blogs, white papers, and even books. But, there is little that is really new or trailblazing in this idea.
Expert insights. Personalized for you.
261 
Let's personalize your content