CX Global Media

JULY 8, 2019

Lance Gruner EVP, Global Customer Care at Mastercard | Keynote Speaker | CX Expert. When Lance Gruner was recruited to focus B2B support processes at MasterCard, product lines operated independently, each with their own unique experience. There was no seat for neither him nor the customer at the table. About Omar L.

Contact Center 120

Contact Center Education Coaching B2B 120

Avaya

JANUARY 24, 2018

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. million for their inaccuracies between 2006 and 2008. Barclays’ fines totaled £2.45

Government 46

Government Enterprise Banking Consulting 46

Callminer

SEPTEMBER 5, 2017

Bottom Line: Make your call center relevant by bridging the gap between your brand’s online presence and your call center with a co-browsing solution that helps your agents stay irreplaceable in boosting the brand’s performance and improving customer experience. Jack Barmby. Ty Givens is the founder of The Workforce Pro, Inc.

Call Center 140

Call Center call center software outsourcing Coaching 140