article thumbnail

How to Hire Right in Contact Centers: Top Experts Reveal Secrets

CX Global Media

Lance Gruner EVP, Global Customer Care at Mastercard | Keynote Speaker | CX Expert. There was no seat for neither him nor the customer at the table. Now, Lance leads B2B and B2C customer care, global CX and insights, engagement, and customer-centric culture transformation organization-wide. About Omar L.

article thumbnail

MiFID II: What Do You Need to Know?

Avaya

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. million for their inaccuracies between 2006 and 2008. Barclays’ fines totaled £2.45

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)

Callminer

which gives smaller companies access to executive level Contact Center & Customer Service Experts by the hour. This way, they will learn from their own mistakes and will improve communication and service skills in order to serve the customers better. Ty Givens is the founder of The Workforce Pro, Inc. CustomerServLTD.

article thumbnail

Top 30 SaaS Companies in India

SmartKarrot

Found by Chandra Mohan Grover in 2006, IBSFintech is a SaaS company that offers financial solutions for managing corporate trade finance and Forex treasury. Apart from helping customer interactions, the platform also supports the integration of all third-party applications. IBSFintech.

SaaS 11