Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)
Callminer
FEBRUARY 21, 2018
“One common mistake I see from call centers that I have consulted with over the last year is…”. This has proven to be a popular feature based on customer feedback, but many call center softwares don’t offer this as a standard feature. That most did not know about virtual queuing with web callback that are part of most systems today.
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