CX Global Media
JUNE 15, 2017
GetHuman started back on 2006 when, founder of several software companies, Paul English became enraged when he was locked in Verizon’s IVR jail. Now GetHuman tries to create a better customer journey and take care of customer service problems for people. Avoid IVR Jail and Release the Customer Journey Click to Tweet.
CX Global Media
JULY 8, 2019
The contact center best practices she has developed for people, process and technologies have enabled her clients to proactively anticipate customer needs to resolve all issues through consistency and product knowledge and ensure employees are meeting and/or exceeding customer expectations and satisfaction. About Omar L. About Omar L.
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GetFeedback
APRIL 3, 2019
We sat down with Chris Hogan from YETI to get the inside scoop on how the company uses GetFeedback to understand their customer experience and turn insights into actionable data. YETI was founded in 2006 by Roy and Ryan Seiders, two brothers from a long line of entrepreneurs. Chris Hogan, Business Analytics and Modeling, YETI.
Callminer
FEBRUARY 21, 2018
She leads a team of highly engaged Team Leaders, Trainers, and Supervisors who share her commitment to exceptional customer service. Mihai Corbuleac is a Senior IT Consultant at ComputerSupport.com LLC , an IT support company providing professional IT support and cloud services to businesses across the United States since 2006.
Balto
AUGUST 3, 2022
We limited respondents to those whose organizations contained sales, customer service, or collections contact centers. For example, studies show that: Customers who had a bad customer service interaction are 50% more likely to share it on social media than those who had a good experience. Our respondents were 64.7%
ijgolding
FEBRUARY 4, 2016
It was also going to make it a lot easier for the accommodation owners too, but I had a lot of persuading, supporting and coaching to do with many of the accommodation providers (stakeholder management & influencing as we now know it!). The biggest change to my career path (still not ‘chosen’ at this point!)
Customer Interactions
AUGUST 7, 2014
Jason Sturgill has worked for the Monterey County Information Technology Department since October 2006. During her 12-years at SRFECC, Julee has taken approximately 85,000 calls including 40,000 9-1-1 calls for service. As a coach/mentor/trainer, he enthusiastically shares best practices with trainees and co-workers.
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