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Avoid IVR Jail and Release the Customer Journey

CX Global Media

GetHuman started back on 2006 when, founder of several software companies, Paul English became enraged when he was locked in Verizon’s IVR jail. The post Avoid IVR Jail and Release the Customer Journey appeared first on Call Center Coach. Last year, roughly 1 in 8 Americans used GetHuman.

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How to Hire Right in Contact Centers: Top Experts Reveal Secrets

CX Global Media

Harris : Omar has been creating high-performance organizations since 2006. He is a Gallup Certified Strengths Coach; a bestselling, award-winning fiction author; independent publishing guru; entrepreneur; and twenty-year veteran of the global pharmaceutical industry. About Omar L. EXPERT SESSION – Working Backwards to Happiness.

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From Agent to Manager: Tishara Vahling Marr

Sykes

Tish started as an agent in 2006 for SYKESHome (then Alpine Access). “At She quickly moved up into a coaching role, into training, and then into lead roles in training and curriculum development, to her current position. “What I learned was that it’s really not about me. Enjoying off-roading in the family Jeep, Tish waves hello.

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How YETI Stays Ahead with Feedback

GetFeedback

YETI was founded in 2006 by Roy and Ryan Seiders, two brothers from a long line of entrepreneurs. We can identify areas in teams that need additional coaching or more performance review feedback. Chris Hogan, Business Analytics and Modeling, YETI. YETI has a cool history. Can you tell us about it?

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How to Recession-Proof Your Contact Center, According to 360+ Executives

Balto

From training and coaching to software enhancements, investments allow you to scale your output without hiring, automate repetitive tasks, strengthen your funnel, and improve cross-functional collaboration and visibility. We Surveyed 500 Managers About Call Center Coaching. 2006, September 13). E.g., CSAT of 4/5 = 80/100.

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I didn’t choose CX – it chose me!! Heather Grisedale explains how she became a CCXP

ijgolding

It was also going to make it a lot easier for the accommodation owners too, but I had a lot of persuading, supporting and coaching to do with many of the accommodation providers (stakeholder management & influencing as we now know it!). It wasn’t common practice those days!)

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Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Callminer

Mihai Corbuleac is a Senior IT Consultant at ComputerSupport.com LLC , an IT support company providing professional IT support and cloud services to businesses across the United States since 2006. Choosing a very complex system that also tends to be expensive especially when your business’s needs can be fulfilled with much less.