Upstream Works

JUNE 9, 2022

After five years of providing what amounted to call center plumbing, we had really zeroed in on what call centers did and realized that the heart of a call center was and always will be the people that operate the phones. The contact center was even more complicated.

Contact Center 157

Contact Center Brand ambassadors Call Center Virtual Agent 157

Callminer

SEPTEMBER 5, 2017

Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. Meet Our Panel of Call Center Leaders and QA Pros: Art Coombs. Lindsey Havens. Nabahat Shanza. Art Coombs. ArthurFCoombs. Lindsey Havens.

Call Center 140

Call Center call center software outsourcing Coaching 140

Etech GS

JULY 16, 2019

However, when it comes to regulatory compliance in the contact center industry, taking risks should never be considered as an option. Call center security begins with a web host that routes valuable consumer financial data through a private, dedicated server to protect sensitive information from unauthorized users.

Call Center 68

Call Center industry standards Contact Center Personalization 68

Balto

AUGUST 3, 2022

As the global economy shows signs of recession, the Conversation Excellence Lab wanted to understand how executives are planning to shift their contact center budgets, and how they view the future of the contact center as a whole. Is the contact center a drain on resources, a necessary expense to manage customer needs?

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

Talkdesk

JULY 25, 2019

SMTP2GO, founded in 2006, is headquartered in New Zealand with customers in 130 countries. In this blog find out why they chose Talkdesk and how they’ve benefited. . Tell us about your contact center. We run a 24×7 contact center so customers can reach us anytime they need support or have questions. .

voip 55

voip call center solutions Contact Center Call Center 55

Call Experts

FEBRUARY 11, 2021

Contact centers are the best partners for vaccine clinics and medical centers with the significant change in business and patient requests since coronavirus, Covid-19. Contact Centers are Trained to Answer Questions about COVID-19. Since 2006, two-thirds of all U.S. health centers use contact centers.

Contact Center 97

Contact Center Call Center Analytics Management 97

NICE inContact

DECEMBER 20, 2018

The term cloud computing dates back to 2006. Contact centers have traditionally been slow in cloud adoption, currently about 49% of contact centers have some form of cloud infrastructure. Here are some key considerations as you look to move your contact center to the cloud model.

Contact Center 54

Contact Center Cloud contact Enterprise Interactive Voice Response 54