CSM Magazine

MARCH 13, 2020

AA Ireland found that using a number of chatbots, each focused on a specific customer service detail, enabled its webchat team to provide additional capacity and support to the customer service and sales teams. Cathal is an engineer who loves applying emerging technology to solve everyday problems.

Chatbots 64

Chatbots Customer retention Contact Center Self service 64

AWS Machine Learning

MARCH 28, 2024

medium instance to demonstrate deploying LLMs via SageMaker JumpStart, which can be accessed through a SageMaker-generated API endpoint. You can request service quota increases through the console, AWS Command Line Interface (AWS CLI), or API to allow access to those additional resources. We use an ml.t3.medium

Telecommunications 113

Telecommunications Healthcare Transportation Accountability 113

SmartKarrot

SEPTEMBER 24, 2021

Not just that, it integrates with all of your favorite business tools and makes it easy to get started with your subscription billing business through drop-in checkout and account management tools, but allows advanced API options too. Zuora has been tagged as the world’s first evangelist of the subscription economy.

SaaS 10

SaaS B2B APIs Accountability 10

Comm100

NOVEMBER 23, 2020

The system has a plethora of different integrations through their library of pre-built integrations such as SalesForce, or if you have any self-hosted reporting does then you can integrate directly through the Comm100 API.” Founded in 2006 at MIT, Hubspot was created to help give businesses access to inbound marketing tools.

Chatbots 52

Chatbots Enterprise CRM Customer Support 52

Comm100

NOVEMBER 13, 2022

Founded: 2006. Their solutions are built for sales, marketing, and support teams to work together and engage customers throughout their journey. Service Cloud was based around Salesforce’s popular Sales Cloud, making it essentially a CRM designed around customer service and support. HubSpot Service Hub. Founded: 1996.

Customer Service 72

Customer Service Chatbots Best practices Surveys 72

SmartKarrot

JANUARY 18, 2022

Found by Manohar Chapalamadugu in 2013, Agile CRM is an Indian SaaS company known for its sales and marketing solutions designed for SMBs. The company aims at providing a single platform for automated marketing, sales, and other services. The sales team can concentrate on developing customer relationships and converting leads.

SaaS 11

SaaS Finance CRM Analytics 11