ShepHyken

FEBRUARY 21, 2022

Each week I read many customer service and customer experience articles from various resources. Are Lifelike Digital Humans the Future of Customer Experience? My opinion is that this technology ups the customer experience related to lower-level needs. It also adds to the customer experience.

Customer Service 174

Customer Service Customer retention Construction Chatbots 174

ShepHyken

JANUARY 31, 2020

This week we feature an article by Pem Brooke, Marketing Manager of SuperStaff. Pem discusses the importance of shifting customer service tactics in order to cater towards customers from each generation. Gen Z- born from 2005 to present. The Four Generations of Clients. Matures- born before 1945. Millennials. Conclusion.

Customer Service 278

Customer Service Entertainment Marketing Customer Support 278

ShepHyken

JANUARY 31, 2020

This week we feature an article by Pem Brooke, Marketing Manager of SuperStaff. Pem discusses the importance of shifting customer service tactics in order to cater towards customers from each generation. Gen Z- born from 2005 to present. The Four Generations of Clients. Matures- born before 1945. Millennials. Conclusion.

Customer Service 268

Customer Service Entertainment Marketing Customer Support 268

CCNG

OCTOBER 19, 2022

Less than half of CX execs trust their company's ability to deliver great experiences. Here are over 100 customer experience stats and trends for you to discover. 99% of Customer Experience and Success leaders believe CEM has a positive impact on their business. Only 8% of their customers agreed.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Beyond Philosophy

SEPTEMBER 15, 2022

The data came from our Emotional Signature product , which is research that measures the emotional engagement you have with your customers. Since 2005, the Emotional Signature has been a project where we determine what drives value for an organization’s customers. You can follow Zhecho on Twitter here.

Journey mapping 39

Journey mapping Consulting Consulting Finance 39

ijgolding

MAY 21, 2018

Retail, in general, is an industry that contains companies completely failing to continually reassess their ‘why’, as marketing guru Simon Sinek would say. The business I was recruited by in 2005 was called ‘Littlewoods’. My book, ‘Customer What? – The business is still going strong today – 128 years later!

Banking 74

Banking Customer centricity Enterprise Technology 74

Contact Center Geek

AUGUST 7, 2014

We all need compelling reasons to keep our customers coming back. Customer retention is vital and getting customer feedback can give great insight into the future success of our business, but we need to allow customers to leave us. As a call center leader, I was astonished. I was flabbergasted.

Government 48

Government Average Handle Time Call Center Metrics 48