Callminer

AUGUST 1, 2017

Higher Ed Growth (HEG) is a full-service marketing agency specializing in post-secondary education. HEG uses proprietary technology, like EduMaximizer, to deliver targeted enrollment leads to for-profit and nonprofit education clients. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

C Space

JULY 7, 2020

According to Gartner’s Annual CMO Spend Survey 2020 , “CMOs dismiss economic pessimism, as 73% expect COVID-19’s near-term negative impacts to be short-lived.” In fact, the majority of CMOs responding to this year’s survey believe the post-COVID-19 economic curve will be V-shaped.

Advertising 52

Advertising Consulting Consulting Surveys 52

inmoment

MARCH 9, 2020

Even worse, our self-service world assumes customers can independently follow instructions and complete tasks — despite huge variations in intellect, education, health and wealth. She is thrilled to be upgraded to First Class, but that joy fades once Jessica can’t connect her Apple MacBook to the GoGo inflight WiFi using her T-Mobile account.

Customer Experience 52

Customer Experience Self service Engineering Telecommunications 52

Comm100

FEBRUARY 6, 2018

There’s a lot of considerations to take into account! Let’s start by exploring what people can help you create an effective knowledge base to inform and educate customers or agents alike. Who Owns the Knowledge? One key task that should be addressed before building any knowledge base is appointing an owner.

Advertising 41

Advertising Benchmark Metrics Customer Support 41