Beyond Philosophy
APRIL 2, 2020
They naturally put customers first. I wrote a book in 2004, Revolutionize Your Customer Experience , that showed the four customer-centricity orientations that organizations have, which range from Naïve to Natural. These emotions should be the ones that drive the most value for your company.
Netomi
JANUARY 5, 2022
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.
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ijgolding
MARCH 20, 2018
I still hear things like: ‘I treat my customers how I want to be treated’ instead of how they want to be treated. I started EarlyBridge in 2004. We’re a small company specialised in customer insights, CX consulting and training/change management. How do you align channels to deliver the right customer experience?
Horizon CX
DECEMBER 31, 2018
This is good news for those of us among the CX consulting community and especially the CX provider community. Not all organizations are going to have a CEO with that kind of mindset, but that kind of mindset needs to exist in some capacity within every organization intending to become customer-centric.
SmartKarrot
JANUARY 25, 2022
Launched in 2004, Campaign Monitor is an email marketing platform catering to businesses of different sizes. They provide their customers with a unified, powerful, and low-code-designed platform to help them make optimized, customer-centric , and situation-aware business decisions. Headquarter: Melbourne, Australia.
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