The desire to make a difference in creating a customer-oriented culture – an interview with Kathy van de Laar
ijgolding
MARCH 20, 2018
I still hear things like: ‘I treat my customers how I want to be treated’ instead of how they want to be treated. I started EarlyBridge in 2004. We’re a small company specialised in customer insights, CX consulting and training/change management. How do you align channels to deliver the right customer experience?
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