CX FORUMS: 2018 Key Note Speakers
Livepro
JULY 17, 2018
Topic: ‘Engaging the team on the Balanced Score Card through Gamification’. In 2003 Paul joined CSBA because of his passion for understanding and improving customer service. Topic: ‘Demystifying multichannel customer experience’ Lyn Trewenack is the national consulting director for BBB Advisory.
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